IT Service Desk Specialist Share:

ROBO	Vancouver, WA 98662
Compensation	$24.00 - $31.00 Hourly
Benefits	Medical, Dental, Vision, Retirement Savings
Employment Type	Full-Time

Description

About ROBO: ROBO is a fast-growing IT Managed Service Provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for a chance to grow and thrive on technical challenges to solve, we're your dream come true.

ROBO Culture: ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A positive energetic environment brings life to work! ROBOs live out the core values every day and are enthusiastic about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary: We are seeking a reliable and customer-focused Service Desk Specialist to join our team in Vancouver, WA. In this role, you will serve as a key escalation point for technical issues across Microsoft 365, desktops, servers, and network environments. Your primary responsibility will be resolving complex support requests efficiently and reliably, ensuring smooth business operations for our clients.

This position is well-suited for someone who values structured, technical problem-solving and consistent workflows. Most of the day will involve working from our Vancouver office to address tickets, follow escalation procedures, and collaborate with other technicians. You'll also contribute to the team's long-term success by maintaining documentation, refining SOPs, and supporting knowledge transfer.

Success in this role requires strong troubleshooting skills, clear communication, and a steady approach to client service.

Benefits:

Performance Bonus
Certification Bonus Program
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Parental Leave, Jury Duty Leave, Bereavement Leave
Career Development Program
Mileage Reimbursement
HeyTaco Recognition Program

Responsibilities

Client Interaction: Respond to client issues, internal teams, and third-party vendors to deliver effective support and service
Remote Support: Provide remote assistance for M365, desktop, server, and network issues via phone and remote access tools
Day-to-day: Work within Ticketing system to promptly resolve client issues and take accurate notes
Documentation: Maintain real-time ticket updates in accordance with internal procedures and contribute to the development and upkeep of internal knowledge base and standard operating procedures (SOPs)
Be available for participation in an after-hours on-call rotation as needed

Qualifications

3+ years of recent experience in IT support, preferably in an MSP environment
Relevant IT certifications preferred (CompTIA A+, Network+).
Familiarity with common MSP toolsets (HaloPSA, Ninja RMM, ITGlue) is preferred
Experience with Microsoft 365, including Office apps, Outlook, OneDrive, SharePoint, and Teams, as well as Windows (desktop and server), and Microsoft Entra ID (formerly Azure AD).
Experience with networking equipment including routers, switches, and firewalls.
Ability to work independently and as part of a team on multiple priorities
Excellent communication and interpersonal skills, strong problem-solving abilities, and a customer-focused attitude

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