IT Field Specialist - Tier 2 Share:

ROBO	Vancouver, WA 98662
Compensation	$27.00 - $33.00 Hourly
Benefits	Medical, Dental, Vision, Retirement Savings
Employment Type	Full-Time

Description

About ROBO: ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for a chance to grow and thrive on technical challenges to solve, we're your dream come true.

ROBO Culture: ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A positive energetic environment brings life to work! ROBOs live out the core values every day and are enthusiastic about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary: We are seeking a skilled IT Field Specialist to join our Service Delivery department in a hybrid role, working both in our office and at client locations. The Field Specialist will be responsible for setting up desktops and laptops, providing IT support, and ensuring seamless technology operations for our clients.

To succeed in this role, the candidate must be driven, organized and a problem-solver. Strong documentation skills, the ability to prioritize multiple tasks, and excellent communication abilities are essential.

Benefits:

Performance Bonus
Certification Bonus Program
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Parental Leave, Jury Duty Leave, Bereavement Leave
Professional Development Assistance
Mileage Reimbursement
HeyTaco Recognition Program

Responsibilities

Client Interaction: Work directly with clients, internal staff, and third-party vendors onsite
Remote Support: Provide remote assistance from ROBO office for desktop, server, and network issues
Desktop and Laptop Setup: Install, configure, and deploy desktops and laptops, ensuring proper hardware and software setup
Documentation: Maintain accurate real-time ticket updates and follow internal procedures.
On-Site Support: Travel to client locations as needed while also working from the Vancouver, WA office
Network Equipment: Install and configure firewalls, switches, and access points
Collaboration: Work closely with other team members to ensure comprehensive support and service delivery including project work
On-Call Availability: Participate in after-hours on-call rotation as required (only once a quarter)

Qualifications

3+ years of recent IT support experience, preferably in an MSP environment
Ability to travel to client sites as needed
Proficiency with Microsoft Windows (server and desktop), Microsoft Outlook, and Office Suite
Hands-on experience with networking equipment (routers, switches, firewalls)
Relevant IT certifications preferred (CompTIA A+, Network+)
Ability to work independently and as part of a team on multiple priorities

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