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doctor.com
Compensation
Employment Type
San Antonio, TX 78213
$39,000.00 - $45,000.00 Annually + commission
Full-Time

Description

We are looking for a Help Desk Specialist with exceptional customer service skills to provide technical support to users. If you are a person with the ability to absorb and retain information quickly. and to present ideas in user-friendly language, then you are the one we are looking for!

Responsibilities

Help Desk Specialist duties and responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Walk the customer through the problem-solving process
  • Follow up with customers to ensure issue has been resolved
  • Supports operation of help desk and serves as a focal point for customer concerns
  • Identifies, researches, and resolves technical problems for end-users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support from local and remote customers
  • Run reports to determine malfunctions that continue to occur.

Qualifications

Help Desk Specialist requirements

  • 2+ years of experience providing level 1 or above help desk support in IT operations
  • Excellent communication skills 
  • Experience assisting customers  on phone and live chat, email, social media and web form submissions
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure
  • environment
  • Exceptional customer service orientation
  • Patience for dealing with difficult customer-service situations 

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