IT Helpdesk Coordinator - Austin Share:

ROBO	Austin, TX 78704
Compensation	$22.00 - $26.00 Hourly
Benefits	Medical, Dental, Vision, Retirement Savings
Employment Type	Full-Time

Description

About ROBO:ROBO is a fast-growing IT service provider located in Austin, TX and a new office in Vancouver, WA. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.

ROBO Culture:ROBO is founded on its 5 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, and Adapt and Overcome.ROBOs live out the core values every day and are fanatical about providing the best customer service.At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary:The Helpdesk Coordinator will be responsible for triaging, prioritizing, and scheduling our technicians to conduct billable activities for our clients through our ConnectWise ticketing system. The Dispatcher will also need to document technical problems and effectively utilize the ConnectWise ticketing system. To be successful, the Dispatcher must be an excellent communicator with the ability to work in a fast-paced environment.

Benefits:

Medical, Dental and Vision Insurance
401k with company match
Paid time off and holidays
Parental leave
Professional Development Assistance

Responsibilities

Prioritize and schedule technician workloads based on urgency, client needs, and available resources
Dispatch technicians to client sites based on their technical expertise and geographic location
Track technician progress and provide updates to clients as needed
Document technical problems in our ConnectWise ticketing system
Follow up with clients to ensure their technical issues have been resolved
Collaborate with the managers to optimize technician schedules and resources

Qualifications

Proven experience in a Coordinator, Dispatcher or Scheduling role
Ability to work on multiple priorities and/or projects simultaneously
Task-driven and urgent
Detail-oriented and organized
Phone and computer experience preferred
Customer service experience preferred
Experience with ConnectWise ticketing system or similar ticketing system
Comfortable working in a fast-paced environment
Familiarity with IT managed services is a plus

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