Technical Account Manager Share:
Compensation
Benefits
Employment Type
$65,000.00 - $75,000.00 Annually + commission
Medical, Dental, Vision, Life Insurance, Retirement Savings
Full-Time
Description
About ROBO: ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and technical challenges to solve, this may be the right place for you.
Position Summary: The Technical Account Manager (TAM) is responsible for aligning customer demands with Robo's products, services and solutions while advising them on requisite technologies needed to support their growth. To be successful the TAM should be curious, driven and have the ability to communicate the needs of customers across internal ROBO teams. This role is primarily in the office (80% of the time), with some flexibility to work remotely.
Benefits:
- Medical, dental, vision, life-insurance
- 401(k) with company match
- 2-weeks PTO
- Performance-based bonus/commission structure
- Stipends for ongoing education/training
Responsibilities
- Develop annual strategic plan for each client, must know their business and goals/objectives
- Manage 15 - 25 customer relationships, achieving high CSAT scores and revenue generation
- Lead quality business reviews with all managed service customers
- Work in concert with leadership to develop customer technology roadmaps and annual business plans
- Coordinate with Service Desk and Project Delivery team to ensure customer expectations are met and information flows smoothly amongst teams
- When urgent, provide hands on technical support for end-users
- Address any accounting/billing issues
- Present, manage and follow-up on Sales/Client Pipeline opportunities
Qualifications
- 3+ years of relevant experience in account management
- 2+ years of hands-on technology experience; providing end user support, troubleshooting infrastructure, or architecting technology solutions to business problems
- Ability to sell and move clients forward in the sales process
- Desire to learn about new technologies and creativity to apply them within customer environments
- Strong organizational and time management skills, and ability to prioritize competing customer needs
- Excellent attention to detail
- Excellent communication and interpersonal skills
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