IT Account Manager - Austin Share:

ROBO	Austin, TX 78704
Compensation	$70,000.00 - $80,000.00 Annually + commission
Benefits	Medical, Dental, Vision, Life Insurance, Retirement Savings
Employment Type	Full-Time

Description

About ROBO: ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're driven to grow and thrive by solving complex technical challenges, ROBO is the place for you. ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A Positive Energetic Environment Brings Life to Our Work. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potentialAre you an IT Technician looking for a change? Do you have MSP experience?

Position Summary: The Information Technology Account Manager is responsible for aligning customer demands with ROBO's products, services and solutions while advising them on requisite technologies needed to support their growth. To be successful the IT Account Manager should be curious, driven and have the ability to communicate the needs of customers across internal ROBO teams. This is a hybrid role, with time in the office and at client sites. There is an expectation to increase revenue through the installed client base and create conversion opportunities.

There is a performance bonus of up to 25% of the person's salary with this position based on sales results.

Benefits:

Medical, dental, vision, life-insurance
401(k) with company match
2-weeks PTO
Performance-based bonus/commission structure
Stipends for ongoing education/training

Responsibilities

Develop annual strategic plan for each client, must know their business and goals/objectives
Manage 15 - 25 customer relationships, achieving high CSAT scores and revenue generation
Conduct Quarterly Business Reviews with all customers
Grow customer spend with ROBO and follow-up with sales leads
Work in concert with leadership to develop customer technology roadmaps and annual business plans
Manage multiple client projects with different tasks and deadlines
Coordinate with Service Desk and Project Delivery team to ensure customer expectations are met and information flows smoothly amongst teams
When urgent, provide hands on technical support for end-users
Address any accounting/billing issues
Ability to prioritize competing customer needs
Present, manage and follow-up on Sales/Client Pipeline opportunities

Qualifications

3+ years of relevant experience in account management or project management
2+ years of IT Helpdesk or On-Site Support is required
Computer Science or similar degree preferred and/or Certifications
2+ years of hands-on technology experience; providing end user support, troubleshooting infrastructure, or architecting technology solutions to business problems
Ability to sell and move clients forward in the sales process
Desire to learn about new technologies and creativity to apply them within customer environments
Strong organizational and time management skills

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