On-Site IT Support Specialist Share:
Compensation
Benefits
Employment Type
$27.00 - $33.00 Hourly
Medical, Dental, Vision, Retirement Savings
Full-Time
Description
About ROBO: ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.
ROBO Culture: ROBO is founded on its 5 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, and Adapt and Overcome. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.
Position Summary: The primary contribution of the Helpdesk Technician at ROBO is to solve technical issues for customers in an efficient manner. The Helpdesk Technician must be a constant learner who is driven to research and solve problems. They must be an effective communicator who can quickly connect with customers and set them at ease. This role requires the Technician to be organized and resourceful and ask for help when needed. To be successful in this role, the Helpdesk Technician must take ownership of each ticket assigned to them and ensure that the customer is fully satisfied with the final outcome and service.
Benefits:
- Medical, Dental and Vision Insurance
- 401k with company match
- Paid time off and holidays
- Parental leave
- Professional Development Assistance
- Mileage reimbursement
Responsibilities
- Be available to travel on-site to various clients while working from ROBO headquarters
- Deliver, install and configure, laptops, routers, monitors, firewalls, etc. at client sites
- Implementation and support for Microsoft related technologies: Windows Server, SQL, Office 365, Windows, VPN, Remote Desktop
- Troubleshoot and assess client issues with urgency, and deliver appropriate mitigation plan
- IT Support involving core business application and operating systems, as well as virtual environments
- Work with customers on software and hardware recommendations
- Coordinate with Helpdesk Team to support clients
- Connect with ROBO 3rd parties to help troubleshoot issues
- Monitor calendar, email and schedule with real-time updates
- Responsible for entering all work as service tickets and time as it occurs with accuracy
- Maintain documentation and the resolution procedures for future reference
- Communicate with clients on ticket status
- Communicate with management keeping them informed of incident progress
- IT environment documentation and recommendations
- Creation of new users and equipment acquisition
Qualifications
- 2+ years of experience with MSP and on-site work setting
- Certifications in IT is highly preferred (A+ Certified, Network Plus, etc.)
- Ability to work independently and on multiple priorities and/or projects simultaneously
- Problem-solver with an urgency to meet deadlines
- Task-driven and results-focused
- Experience with Microsoft Office required
- Active Directory experience required
- Colo and/or Cloud experience preferred
- Know ins-and-outs of a Windows PC (Hardware and Operating System)
- Intermediate knowledge of Windows Server
- Intermediate proficiency in managing Microsoft Server operating systems and networks
- Intermediate knowledge in management network devices including: switches, firewalls, and wireless access points
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