Client Relationship Representative Share:

Bennington Properties
Compensation
Employment Type
Sunriver, OR 97707
$20.00 - $24.00 Hourly
Full-Time

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Tired of not being appreciated at work? Find a rewarding job you'll love! Our team of professionals are detail-oriented and proud of the work they do. Voted one of Sunriver's Top Places to Work, we value our team because we would be nothing without each other. Join a team where you're appreciated, challenged and paid-well for your hard work.

Company Principles

  • Show others that you deeply care and respect them
  • Be accountable and take 100% ownership for your actions (or inactions); reject average
  • Be a part of the solution - see it, own it, solve it, do it
  • Continually develop and grow personally and professionally; growth mindset

Client Relationship Representative

We are currently looking for a practical, thorough and action-oriented Client Relationship Representative to ensure our clients have a tremendous experience during their stay at our properties. This role is critical to our customers becoming "raving fans" of our company and is achieved through excellent communication, detailed notes and urgent follow-up and follow-through.  This position is the point-of-contact for our clients during their stay and must handle anything that comes up while they are onsite in an efficient and effective manner.

Responsibilities

  • This role is the liaison between the Company and our Clients and whatever is needed
  • Must ensure clients have an excellent experience with great customer service
  • Respond to all emails, texts and calls in a responsive and timely manner
  • Be urgent to complete tasks
  • Ability to de-escalate guests and remain calm
  • Accurate note-taking, uploading and transferring of information
  • Keep track of any home issues/repairs and communicate to guests
  • Facilitate the client "Lost and Found" and ship out items
  • This role will be measured by internal company metrics and customer service reports

Qualifications

  • Computer and software knowledge
  • Excellent communication skills, both verbal and written
  • Good listening skills
  • Must be detail-oriented and task-driven
  • Organized, reliable and focused on essential priorities


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