Scheduler - Client appointments Share:
Compensation
Employment Type
$19.00 - $21.00 Hourly
Full-Time
Description
Town & Country Glass has been faithfully serving the Portland metro area for over 30 years. Our new location which includes a new 2,000 square foot show room has caused our business to expand rapidly. We are a team-oriented business, where we treat our Employees like family. The atmosphere here is casual yet professional when it comes to taking care of our customers. We pride ourselves on customer satisfaction.
We are currently looking for an organized, efficient, and action-oriented Scheduler to answer all customer phone calls into our office. This position is important to our business as the right person will facilitate all calls and turn every possible opportunity into an appointment for our Estimating Team. This role plays a critical interaction between our customers and operations and must be accurate with notes and details while communicating information in a time-sensitive manner. Previous experience working with google calendar and understanding how to set appointments is necessary in this job.
We provide full health insurance benefits, 2 weeks paid vacation, paid holidays, and a monthly profit-sharing bonus.
Responsibilities
- Answer incoming phone calls and set appointments (average of 50-60 calls per day)
- Ask the right questions to find out what the customer needs
- Take good notes, document conversations, and use CRM and other platforms to record info.
- Know and manage multiple calendars and set appointments
- Gather and document and organize all pertinent information related to the call
- Appointments need to be confirmed the day before by phone call
- Know the geography and locations Town & Country serves
- Answer all phone calls with good etiquette
Qualifications
- Must work quickly, but with an attention to detail
- Accurate time management and organization
- Ability to multi-task and complete assignments
- Glass, Glazing or construction experience would be preferred
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