IT Support Technician Share:

ROBO	Vancouver, WA 98662
Compensation	$23.00 - $27.00 Hourly
Benefits	Medical, Dental, Vision, Retirement Savings
Employment Type	Full-Time

Description

About ROBO: ROBO is a fast-growing IT managed service provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for a chance to grow and thrive on technical challenges to solve, we're your dream come true.

ROBO Culture: ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A positive energetic environment brings life to work! ROBOs live out the core values every day and are enthusiastic about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary: The IT Support Technician is a client-focused IT professional responsible for deploying and supporting end-user devices, providing remote assistance, and ensuring high-quality service delivery. While primarily remote, this role includes occasional on-site visits to client locations for hands-on support. The technician will work closely with internal teams, clients, and vendors to troubleshoot technical issues, manage device deployments, maintain accurate documentation, and support logistics related to hardware deliveries. Success in this role requires strong communication skills, attention to detail, and a collaborative mindset.

Benefits:

Performance Bonus
Certification Bonus Program
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Career Development Program
HeyTaco Recognition Program

Responsibilities

Client Interaction: Collaborate with clients, internal teams, and third-party vendors to deliver high-quality support and service.
Device Deployment: Deploy and configure desktops, laptops, and iPads, ensuring proper setup and functionality.
Technical Troubleshooting: Diagnose and resolve issues with desktops, laptops, and other end-user devices.
Documentation: Maintain accurate and timely ticket updates in line with internal procedures. Contribute to the creation and maintenance of the internal knowledge base and standard operating procedures (SOPs).
Logistics Support: Receive and manage hardware deliveries and orders.
On-Site Support: Travel to client locations as needed to provide hands-on technical assistance.
Team Collaboration: Work closely with other team members on daily support tasks and larger project initiatives to ensure efficient and consistent service delivery.

Qualifications

1-3 years of IT support experience, preferably within a Managed Service Provider (MSP) or other customer-facing environment.
Valid driver's license and reliable transportation for travel to local client sites if needed.
Proficiency with Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
Basic understanding of ticketing systems such as HaloPSA, Zendesk, or ServiceNow.
T certifications are highly preferred (e.g., CompTIA A+).
Ability to manage multiple priorities while working independently or as part of a team.
Excellent communication and interpersonal skills, with strong problem-solving abilities and a customer-focused attitude.

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