Account Manager Share:
Employment Type
Full-Time
Description
Weston Technology Solutions has been serving the Pacific Northwest since 1994, with offices in Anchorage, Alaska, Bend, Oregon, and Spokane, Washington, providing people-friendly proactive tech support, managed IT services, computer support, and technology consulting to small and medium-sized businesses. Our focus is on more than just your business, but on your people. Our team is built to help keep your team productive and provide personalized, compassionate and educated help for their technology needs. Please visit our website at www.weston-tech.com for more information.
We are currently looking for a practical, driven and relationship-focused Account Manager for our Bend, OR office.
Responsibilities
- Gather information and data on clients to assist their business
- Ability to ask questions to understand potential problems and needs
- Develop action-plans for clients and then initiate and execute proactive and strategic planning with clients to improve their businesses
- Facilitate new projects with clients and service team, including internal proposal writing
- Facilitate and manage feedback from clients on Weston team interactions and services
- Track and report progress and initiatives (within ticketing system), follow-up with client to close the loop
- Ability to sell or ask questions related to items such as budgets, deadlines, etc.
- Ensure Weston fulfills our promises and operates according to our core values with clients
- Quarterly check-ins with clients
- Filling out of forms and setting up of new clients and accounts
Qualifications
- Account Management experience
- Must have basic computer skills with ability to use different/new software programs and applications
- Customer service and relationship-building experience
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