Service Desk Technician Share:

ROBO	Vancouver, WA 98662
Employment Type	Full-Time

Description

About ROBO:

ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.

ROBO Culture:

ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A Positive Energetic Environment Brings Life to Our Work. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary:

The Service Desk Technician is responsible for providing technical support and assistance to users within the organization. This role involves responding to and resolving technical support tickets, assisting with password resets, troubleshooting software issues, and managing email spam filters. The Service Desk Technician will also be responsible for setting up new user accounts, ensuring proper termination of user access, maintaining accurate documentation, and providing phone support. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused approach to service delivery.

Responsibilities

Basic Ticket Answering: Respond to and resolve basic technical support tickets in HaloPSA.
Password Resets: Assist users with resetting their passwords and resolving login issues.
Software Troubleshooting: Identify and resolve basic software problems, including installation and configuration issues.
Barracuda Spam Filter: Handle issues related to the Barracuda spam filter, including whitelisting and blacklisting emails.
Auditing of Microsoft Licensing: Ensure proper license count in Microsoft Tenant vs Pax 8 portal.
New User Setups: Set up new user accounts, including email, network access, and software installations.
Employee Terminations: Ensure proper termination of user accounts and access.
Basic Ticket Answering: Respond to and resolve basic technical support tickets.
Documentation: Maintain accurate and up-to-date documentation of support activities and resolutions.

Qualifications

MSP Experience is highly preferred
A+ Certified, Network+ highly preferred
Must be fluent in Windows and Office application
Experience in Office 365
Task-driven and results-oriented
Must be organized, with an attention to the details and information
Good and reasoned communication
Ability to learn quickly and effectively

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