Description
eRep, Inc is assisting a great local company hire a key leader for their organization. Read below and apply! Make sure to take the world leading Core Values Index.
Are you a natural systems-thinker who thrives on bringing structure to growth, leading high-performance teams, and delivering excellence to customers? We're looking for an Operations Manager who wants to do more than just manage - someone ready to build, lead, and scale.
We're a fast-growing commercial and residential window washing and power cleaning service company based in Portland, Oregon with big ambitions: 15% annual revenue growth, a high-performance team, and a reputation for outstanding customer experience. Backed by a solid foundation and over 25 years in business, we're now building the systems and leadership to take things to the next level.
We're not just filling a seat. We're creating a critical leadership role that will help shape the future of our company.
Responsibilities
* Be the primary face of the company to customers, ensuring every experience reflects our values and quality.
* Build and manage systems that make operations run like clockwork, from first customer contact to final project sign-off.
* Lead and inspire employees to work smarter, safer, and more efficiently.
* Implement a formal training and compensation system that drives team accountability and performance.
* Solve problems, make smart on-the-ground decisions, and keep jobs on time, on budget, and on point.
* Free up ownership to focus on strategic growth by taking the reins on daily execution.
Qualifications
You're the kind of leader who-
* Sees the big picture and knows how to build the road to get there.
* Can lead a team, earn customer trust, and make sound judgment calls under pressure.
* Has a passion for service-based businesses and understands what it takes to run one well.
* Thrives in a fast-paced, high-growth environment.
* Might be a recent business grad or a seasoned operations pro-either way, you're driven, organized, and ready to make an impact.
What You Bring
* Strong organizational and leadership skills
* Up to 5 years of experience
* Excellent communication across all levels-customers, employees, and ownership
* Experience in service industries (a big plus!)
* A passion for systems, training, team development, and consistent delivery
