Helpdesk – Tier 1 Support Share:

Benefits
Employment Type
Medical, Dental, Vision, Life Insurance, Retirement Savings
Full-Time
Description
Position Title: Helpdesk - Tier 1 Support
Reports To: IT Director
Position Summary:
Responsibilities
- Install, configure and troubleshoot computer hardware and software
- Assist with new hire onboarding account setup and change requests
- Monitor helpdesk ticketing system queue and act as primary point of contact
- Coordinate break/fix work with company vendors including deliveries and installs
- Manage IT projects as needed and assist with departmental projects
Qualifications
- Excellent problem solving and troubleshooting skills
- Detail-oriented approach to tasks
- Customer service-oriented attitude
- Must have own vehicle (car allowance provided)
- Other requirements to ensure success in this role:
oA+/Net+/Microsoft certifications strongly preferred
oBasic knowledge of LAN/WAN networks and TCP/IP troubleshooting
oStrong reading, writing and verbal communications skills
o3+ years IT experience including supporting a Microsoft Windows environment
oExperience with Microsoft 365 including Sharepoint and Teams
oCapable of working independently as well as part of a team
oFlexible, quick learner who is resourceful, perseveres and understands the value of documentation
oThe ability to communicate and work with all levels of staff who possess varying degrees of technical skills
oBe able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
oFlexibility to work off hours as needed, including some evenings/weekends
Benefits:
-Medical, Dental, Vision, Rx Insurance
-Group Life Insurance, Long Term Disability
-Voluntary Short-Term Disability & Supplemental Life Insurance
-401(k) Plan
-Generous Paid Time Off Benefits
-Health Club Membership
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