Helpdesk – Tier 1 Support Share:

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Merritt Clubs
Benefits
Employment Type
Baltimore, MD 21244
Medical, Dental, Vision, Life Insurance, Retirement Savings
Full-Time

Description

Position Title:  Helpdesk - Tier 1 Support

Reports To: IT Director

Position Summary:

This Helpdesk - Tier 1 Support role serves as initial point of contact and provides technical support to user base.  Support is provided via phone, email, text, and in person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area.  Candidates for this position should possess strong communication, customer service and technical skills.


Responsibilities

  • Install, configure and troubleshoot computer hardware and software
  • Assist with new hire onboarding account setup and change requests
  • Monitor helpdesk ticketing system queue and act as primary point of contact
  • Coordinate break/fix work with company vendors including deliveries and installs
  • Manage IT projects as needed and assist with departmental projects

Qualifications

  • Excellent problem solving and troubleshooting skills
  • Detail-oriented approach to tasks
  • Customer service-oriented attitude
  • Must have own vehicle (car allowance provided)
  • Other requirements to ensure success in this role:

  • oA+/Net+/Microsoft certifications strongly preferred

    oBasic knowledge of LAN/WAN networks and TCP/IP troubleshooting

    oStrong reading, writing and verbal communications skills

    o3+ years IT experience including supporting a Microsoft Windows environment

    oExperience with Microsoft 365 including Sharepoint and Teams

    oCapable of working independently as well as part of a team

    oFlexible, quick learner who is resourceful, perseveres and understands the value of documentation

    oThe ability to communicate and work with all levels of staff who possess varying degrees of technical skills

    oBe able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed

    oFlexibility to work off hours as needed, including some evenings/weekends

  • Benefits:

  • -Medical, Dental, Vision, Rx Insurance

    -Group Life Insurance, Long Term Disability

    -Voluntary Short-Term Disability & Supplemental Life Insurance

    -401(k) Plan

    -Generous Paid Time Off Benefits

    -Health Club Membership

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