On-Site IT Support Specialist Share:

ROBO	Austin, TX 78704
Compensation	$27.00 - $33.00 Hourly
Benefits	Medical, Dental, Vision, Retirement Savings
Employment Type	Full-Time

Description

About ROBO:ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.

ROBO Culture:ROBO is founded on its 5 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, and Adapt and Overcome.ROBOs live out the core values every day and are fanatical about providing the best customer service.At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary:We are looking for a driven and knowledgeable On-Site Support Specialist at ROBO to provide on-site technical support for our customers. The On-Site Support Specialist will work closely with our clients to closetickets and projects, while seeking out additional opportunities to provide value.This person spends more than half of their time onsite with our clients, and is the face of our organization, becoming a trusted partner with those we serve.This role requires someone who is prepared, organized and documents their work in order to be successful.

Benefits:

Medical, Dental and Vision Insurance
401k with company match
Paid time off and holidays
Parental leave
Professional Development Assistance
Mileage reimbursement

Responsibilities

Be available to travel on-site to various clients while working from ROBO headquarters
Deliver, install and configure, laptops, routers, monitors, firewalls, etc. at client sites
Implementation and support for Microsoft related technologies: Windows Server, SQL, Office 365, Windows, VPN, Remote Desktop
Troubleshoot and assess client issues with urgency, and deliver appropriate mitigation plan
IT Support involving core business application and operating systems, as well as virtual environments
Work with customers on software and hardware recommendations
Coordinate with Helpdesk Team to support clients
Connect with ROBO 3rd parties to help troubleshoot issues
Monitor calendar, email and schedule with real-time updates
Responsible for entering all work as service tickets and time as it occurs with accuracy
Maintain documentation and the resolution procedures for future reference
Communicate with clients on ticket status
Communicate with management keeping them informed of incident progress
IT environment documentation and recommendations
Creation of new users and equipment acquisition

Qualifications

2+ years of experience with MSP and on-site work setting
Certifications in IT is highly preferred (A+ Certified, Network Plus, etc.)
Ability to work independently and on multiple priorities and/or projects simultaneously
Problem-solver with an urgency to meet deadlines
Task-driven and results-focused
Experience with Microsoft Office required
Active Directory experience required
Colo and/or Cloud experience preferred
Know ins-and-outs of a Windows PC (Hardware and Operating System)
Intermediate knowledge of Windows Server
Intermediate proficiency in managing Microsoft Server operating systems and networks
Intermediate knowledge in management network devices including: switches, firewalls, and wireless access points

Like this job?

Apply Now

Get a Personalized Career Guide with advice of which career suits you best-risk free-$49.95

Job Search Made Easy
powered by the Core Values Index™

Apply Now Like this job?

Core Values Index (CVI)™

Many employers use the Core Values Index psychometric assessment to match applicants to available roles. It is the most accurate and reliable assessment available and only takes about 8 minutes to complete — and it's absolutely free!