Description
About ROBO: ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.
ROBO Culture: ROBO is founded on its 5 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, and Adapt and Overcome. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.
Position Summary: The primary contribution of the Helpdesk Technician at ROBO is to solve technical issues for customers in an efficient manner. The Helpdesk Technician must be a constant learner who is driven to research and solve problems. They must be an effective communicator who can quickly connect with customers and set them at ease. This role requires the Technician to be organized and resourceful and ask for help when needed. To be successful in this role, the Helpdesk Technician must take ownership of each ticket assigned to them and ensure that the customer is fully satisfied with the final outcome and service.
Benefits:
- Medical, Dental and Vision Insurance
- 401k with company match
- Paid time off and holidays
- Parental leave
- Professional Development Assistance
- Mileage reimbursement