IT Helpdesk Technician Share:
Compensation
Benefits
Employment Type
$22.00 - $28.00 Hourly
Medical, Dental, Vision, Retirement Savings
Full-Time
Description
Computers Made Easy (powered by ROBO) started in 1995 in Vancouver, WA, building and servicing custom computers. Years later, we are a recognized leader in IT management solutions, offering state-of-the-art technology and award-winning customer service that has helped to grow our business throughout Washington, Oregon and California. Computers Made Easy has grown into a Managed Service Provider (MSP) for over 200 clients, handling the IT needs of small and mid-sized companies and is in the process of merging with another MSP (ROBO) in Austin, TX. This merger will open up even more opportunities as the company more than triples in size.
We know there are no one-size-fits-all solutions for any company, so we ensure that our services are tailored to our customers' specific needs and aligned with their goals. We are happy to provide long-term or short-term services, making our contracts as flexible and personalized as possible.
Position Summary: We are currently looking for an experienced, organized, practical and reliable Helpdesk Tech to serve our clients. The right candidate will work in an efficient and effective manner to close customer tickets as quickly as possible. The Helpdesk Tech works with a team to answer phone calls, emails and other forms of communications to assist our clients with their IT questions and needs. This leads to maximum customer-satisfaction and enables our business to maintain and grow our client base.
As part of the job, we also offer:
- Health care
- 401K plan
- Vacation
- Holidays paid day off
- Sick pay
- Quarterly Performance Bonus pay
Responsibilities
- Create customer tickets
- Ask the right questions and document all critical information
- Take accurate notes and enter details into internal system
- Resolve client issues within stipulated time-frame
- Communicate with clients and internal team on ticket status and progress to resolution
- Maintain a courteous, compassionate and professional manner in all situations
- Support for Microsoft related technologies
- Monitor calendar, emails, chat channels and schedule with real-time updates
Qualifications
- MSP experience is highly preferred
- A+ Certified, Network Plus highly preferred
- Must be fluent in Windows and Office applications
- Experience in Office 365
- Experience in Windows Servers and Active Directory
- Task-driven and results-oriented
- Must be organized with an attention to details and information
- Good and reasoned communication
- Ability to learn quickly and effectively
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