Onsite Support IT Technician Share:

ROBO	Vancouver, WA 98662
Compensation	$60,000.00 - $70,000.00 Annually
Benefits	Medical, Retirement Savings
Employment Type	Full-Time

Description

Computers Made Easy started in 1993 in Vancouver, WA building and servicing custom computers. Years later, we are a recognized leader in IT management solutions, offering state-of-the-art technology and award-winning customer service that has helped us grow throughout Oregon, Washington, California.

We know there are no one-size-fits-all solutions for any company, so we ensure that our services are tailored to your specific needs and aligned with your goals. We are happy to provide long-term or short-term services, making our contracts as flexible and personalized as possible.

We are currently looking for a driven, tenacious and knowledgeable Support Specialist to work with our clients onsite. The right candidate will problem-solve in an efficient and effective manner to close customer tickets as quickly as possible, while being a consultant who looks for opportunities to provide value. This person spends more than half of their time onsite with our clients, and is the face of our organization, becoming a trusted partner with those we serve. This position requires someone who is prepared, organized and documents their work in order to be successful.

Responsibilities

Deliver, install and configure computers, laptops, routers, monitors, firewalls, etc. at client sites
Troubleshoot and assess client issues with urgency, and deliver appropriate mitigation plan
Responsible for entering all work as service tickets and time as it occurs with accuracy
Preparation of equipment at the CME office, then installation and testing onsite
Work wit Helpdek Team to support clients
Consistently monitor calendar, email and schedule with real-time updates
Maintain problem documentation and the resolution procedures for future reference
IT environment documentation to include system reviews and recommendations
Recommend process improvements to ensure desktop systems reliability, scalability, security, integrity and performance
Connect with vendors or 3rd parties to help troubleshoot outside work
Keep client updated throughout the project
Communicate with management keeping them informed of incident progress

IT Support involving core business application and operating systems, as well as virtual environments on Hyper-V and VMware
Implementation and support for Microsoft related technologies: Windows Server, SQL, Office 365, Windows 7/10, etc.
Remote access solution implementation and support: VPN, Remote Desktop
Creation of new users via active directory and coordinating equipment acquisition

Qualifications

Ability to work on independently on multiple priorities and/or projects simultaneously
Problem-solver with an urgency to meet deadlines
Excellent listening and communication skills, both verbal and written
Task-driven and results-oriented
Experience with Microsoft Office required
Colo and/or cloud environment experience preferred
Active Directory experience required
2+ years of experience with MSP and Onsite work environment
Know the ins-and-outs of a Windows PC (Hardware and Operating System)
Intermediate knowledge of Windows Server environment
Intermediate proficiency in managing Microsoft Server operating systems and networks
Intermediate knowledge in managing network devices including: switches, firewalls and wireless access points

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