Level II+ Technician Share:
Compensation
Benefits
Employment Type
$40,000.00 - $55,000.00 Annually
Medical, Dental, Vision, Life Insurance, Retirement Savings
Full-Time
Description
The Level II+ Technician is a member of our Network team providing IT customer service for our contractor and non-profit clients. This includes onsite user support, computer maintenance, and systems monitoring, as well as remote support to clients in our hosted environments. The Network team meets weekly to brainstorm, share knowledge, provide encouragement, and stay on top of our industry.
Responsibilities
May include...
- Great customer support
- Opening up the Help Desk at client sites, accepting requests from staff via phone, email, and in person
- Troubleshooting user issues, setting up new users, troubleshooting access, remote printing, and similar
- Checking the NOC alerts for all equipment under management
- Checking the backup portal for failures or alerts, troubleshoot or escalate
- Following and updating maintenance checklists
- Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
- Updating our IT coordinator regarding assigned tickets and projects
- Monitoring the Hardware request mailbox and preparing quotes as requested
- Review weekly anti-virus scan results and troubleshoot/follow up with clients as needed
- Honoring client confidentiality and guarding their data and access
- Following the schedule to meet our promises to our clients
Qualifications
- Great problem solving skills
- Small details are Huge, so accuracy is a must
- Good phone skills
- Experience installing and troubleshooting Windows 7, 10
- Experience supporting users with day-to-day tasks in Outlook, browsers, network printers, and similar
- Experience supporting and troubleshooting Exchange
- Good math skills
- Experience researching hardware solutions, ensuring compatibility and meeting software specs
- Experience supporting and troubleshooting Office Standard
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