Helpdesk – Tier 1 Support Share:
Benefits
Employment Type
Medical, Dental, Vision, Life Insurance, Retirement Savings
Full-Time
Description
Position Title: Helpdesk - Tier 1 Support
Reports To: IT Director
Position Summary:
Responsibilities
- Install, configure and troubleshoot computer hardware and software
- Assist with new hire onboarding account setup and change requests
- Monitor helpdesk ticketing system queue and act as primary point of contact
- Coordinate break/fix work with company vendors including deliveries and installs
- Manage IT projects as needed and assist with departmental projects
Qualifications
- Excellent problem solving and troubleshooting skills
- Detail-oriented approach to tasks
- Customer service-oriented attitude
- Must have own vehicle (car allowance provided)
- Other requirements to ensure success in this role:
o A+/Net+/Microsoft certifications strongly preferred
o Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting
o Strong reading, writing and verbal communications skills
o 3+ years IT experience including supporting a Microsoft Windows environment
o Experience with Microsoft 365 including Sharepoint and Teams
o Capable of working independently as well as part of a team
o Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
o The ability to communicate and work with all levels of staff who possess varying degrees of technical skills
o Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
o Flexibility to work off hours as needed, including some evenings/weekends
Benefits:
- Medical, Dental, Vision, Rx Insurance
- Group Life Insurance, Long Term Disability
- Voluntary Short-Term Disability & Supplemental Life Insurance
- 401(k) Plan
- Generous Paid Time Off Benefits
- Health Club Membership
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