Customer Coordinator Share:
Compensation
Benefits
Employment Type
$20.00 - $23.00 Hourly
Medical, Dental, Vision
Full-Time
Description
Town & Country Glass (www.tandcglass.com) has been faithfully serving the Portland metro area for over 30 years. Our newer location which includes a new 2,000 square foot show room has caused our business to expand rapidly. We are a team-oriented business - the atmosphere here is casual yet professional when it comes to taking care of our customers. We pride ourselves on customer satisfaction.
Position: Customer Coordinator
We are currently looking for an organized, practical, and action-oriented Customer Coordinator to receive incoming phone calls and schedule appointments. This role plays a critical interaction between our customers and operations and must be accurate with notes and details while communicating information in a time sensitive manner. The right person must be able to handle multiple things at once with a sense of follow-through. Previous experience working in the glass industry is a bonus in the role.
We provide full health insurance benefits, 2 weeks paid time off, paid holidays (including your birthday), and a monthly profit-sharing bonus.
Responsibilities
- Respond
to phone calls and messages and set appointments with sense of urgency
- Heavy phone and computer work (average of 50-60 calls per day)
- Ask the right questions to find out what the customer needs
- Take good notes and use the CRM to record information
- Scheduled Appointments need to be confirmed the day before
- Access
Technician's calendars and assist in scheduling appts.
- Track project details and follow-up with customer
- Good phone etiquette and customer service/resolution
- Need to know the Portland geography and locations we serve
- General
office support
Qualifications
- Must work quickly, but with an attention to detail
- Ability to work in fast-paced situations
- Willingness to follow directions
- Need to be organized with good time management skills
- Ability to multi-task and complete assignments
- Ability to handle stressful situations
- Glass, glazing or construction experience is preferred but not required
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