Installation Technician Share:

SERA Custom Integrators by Stereo Planet	Bend, OR 97703
Compensation	$24.00 - $36.00 Hourly
Benefits	Medical, Dental, Vision
Employment Type	Full-Time

Description

Company Overview: Place your whole home at your fingertips with SERA Custom Integrators by Stereo Planet. Access light, heat, sound and video from a single touchpoint of your choosing with a customized home automation solution. We navigate the tangles of technology to bring you a living space that simplifies your routines, elevates your favorite rituals, and elegantly blends wires, panels and speakers into the background.

Position: Installation Technician

Position Summary: We are looking for knowledgeable and solution-oriented installers to work with our residential clients. Our Installers are expected to lead and execute small projects independently, handling installations such as wiring homes, setting up basic TV and audio systems, configuring simple home networks (e.g. eero) and programming of universal remotes (e.g. URC). Installation Technicians play a key role in starting projects, driving them forward and working with customers to problem-solve any issues. Reporting to Integration Specialists and Project Managers, this role will ensure client projects are completed to the customer's satisfaction on-time and on-budget. This role is important to the company as the Installers are the face of the Company and need to be competent and results-driven.

Responsibilities

Install and configure basic TV and audio systems, ensuring proper functionality and alignment with client expectations
Troubleshoot any issues that arise during or after installation, providing proper solutions to while maintaining quality and project timelines
Communicate effectively with clients to explain system operations and ensure customer satisfaction, including demonstration of system
Pre-wire or retrofit low voltage systems
Hook-up equipment (hang TVs, fine-tune audio/video systems for optimal performance, run wire, etc.)
Programming of equipment
Set-up networks, with proper labeling
Install, set-up and program Shades and Lighting control systems
Manage wire to NEC standards, all while making projects look presentable for clients
Complete all project phases, from pre-wiring to final installation in an effective and efficient manner
Conduct system tests after installation to verify systems are functioning as expected
Train and mentor Install Assistants on the job

Qualifications

Experience in system installations, wiring and set-up, ideally within the custom integration or AV industry
Uphold and promote SERA Custom Integrators' core values of Integrity, Efficiency, Community, Perserverance and Innovation in all aspects of the installation
Strong technical knowledge of basic home entertainment systems, audio-visual installations and simple networking solutions
Excellent troubleshooting and problem-solving skills for resolving minor technical issues on-site
Detail-oriented with a commitment to delivering high-quality installations on time and withing scope
Ability to read blueprints, design plans and follow them to completion
Construction experience is helpful in the role, working in new construction quite often

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