IT Support Specialist Share:

ROBO	Austin, TX 78704
Compensation	$31.00 - $36.00 Hourly
Benefits	Medical, Dental, Vision, Retirement Savings
Employment Type	Full-Time

Description

About ROBO: ROBO is a fast-growing IT Managed Service Provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for a chance to grow and thrive on technical challenges to solve, we're your dream come true.

ROBO Culture: ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A positive energetic environment brings life to work! ROBOs live out the core values every day and are enthusiastic about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary: We are seeking a knowledgeable and customer-focused Tier 2 IT Support Specialist to join our growing MSP. Based in Austin with a hybrid work model, you'll support desktops, networks, and servers, both remotely from our office (80%) and on-site with clients (20%). This role requires strong troubleshooting skills, excellent communication, and a passion for delivering high-quality IT services.

The role requires working from our office located in Austin, Texas.

Benefits:

Performance Bonus
Certification Bonus Program
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Holidays
Parental Leave, Jury Duty Leave, Bereavement Leave
Professional Development Assistance
Mileage Reimbursement
HeyTaco Recognition Program

Responsibilities

Client Interaction: Work directly with clients, internal staff, and third-party vendors
Remote Support: Provide remote assistance for M365, desktop, server, and network issues via phone and remote access tools
Hardware support: Deploy, configure, and maintain workstations, laptops, printers and related IT hardware
Documentation: Document real-time ticket updates and follow internal procedures
On-Site Support: Be available to travel on-site to various clients while working from ROBO headquarters in Austin
Network Equipment: Setup and install firewalls, switches, and access points
Collaboration: Work closely with other team members to ensure comprehensive support and service delivery including project work
Be available for participation in after-hours or on-call rotation as needed

Qualifications

4+ years of recent experience in IT support, preferably within an MSP environment
Ability to travel to client sites as needed with valid Driver's license
Experience with Microsoft 365, including Office apps, Outlook, OneDrive, SharePoint, Teams as well as Windows (desktop and server) and Entra ID
Experience with networking equipment including routers, switches, and firewalls
Certifications in IT is highly preferred (A+ Certified, Network+)
Ability to work independently and as part of a team on multiple priorities
Excellent communication and interpersonal skills, strong problem-solving abilities, and a customer-focused attitude

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