On-Site IT Support Specialist Share:
Compensation
Benefits
Employment Type
$27.00 - $33.00 Annually
Medical, Dental, Vision, Retirement Savings
Full-Time
Description
About
ROBO:
ROBO is a fast-growing IT managed service
provider (MSP). We pride ourselves on
doing two things: delivering exceptional customer service and developing elite
technical talent. If you-re looking for a chance to grow and thrive on
technical challenges to solve, we-re your dream come true.
ROBO
Culture:
ROBO is founded on its 6 core values:
Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up &
Follow Through, Adapt and Overcome, A positive energetic environment brings
life to work! ROBOs live out the core
values every day and are fanatical about providing the best customer
service. At ROBO we are passionate about
our employees, helping them develop their skills and knowledge to reach beyond
their potential.
Position
Summary:
We are seeking a skilled, reliable and
action-oriented IT Technician to join our team. This hybrid role involves
working both in our office and at client locations. The On-Site Support Specialist
will work closely with our clients to close tickets and projects in an urgent manner, while seeking out additional
opportunities to provide value. This
person will spend approximately half of their time on-site with our clients,
and is the face of our organization, becoming a trusted partner with those we serve. This role requires someone who is prepared,
organized and documents their work in order to be successful. This role will also be responsible for
setting up desktops and laptops, providing basic IT support, and assisting the
Helpdesk team at the ROBO office as needed.
Responsibilities
- Be available to travel onsite to various clients while stationed at the ROBO headquarters in Austin
- Remote Support from ROBO office: Offer remote assistance to clients for quick resolution of IT issues
- Deliver, install and configure computers, laptops, routers, monitors, firewalls, etc. at client sites
- Documentation: Create and maintain
accurate records of client interactions, issues resolved, and equipment
deployed
- Collaboration: Work closely with
other team members to ensure comprehensive support and service delivery
- IT Support involving core business
application and operating systems, as well as virtual environments
- Connect with ROBO 3rd parties to
help troubleshoot issues
- Monitor calendar, email and schedule with real-time update
- Be available to travel onsite to various clients while stationed at the ROBO headquarters in Austin
Qualifications
- Minimum of 1 year of experience in IT support, preferably within an MSP environment
- Experience working on-site in client environments
- Ability to travel to client sites as needed
- Problem-solver with an urgency to meet deadlines
- Certifications in IT is highly preferred (A+ Certified, ITF, Etc.)
- Ability to work independently and on multiple priorities
- Experience with Microsoft Office required
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