Homebased Customer Service Representative Share:
Compensation
Benefits
Employment Type
$20.00 - $26.00 Annually
Medical, Dental, Vision, Life Insurance, Retirement Savings
Full-Time
Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Job Search Made Easy
powered by the Core Values Index™
Apply Now Like this job?
Follow us on Twitter @erep_com_jobs to get the latest job listings.
Core Values Index (CVI)™
Many employers use the Core Values Index psychometric assessment to match applicants to available roles. It is the most accurate and reliable assessment available and only takes about 8 minutes to complete — and it's absolutely free!