Customer Care Associate Share:

Essential Wholesale & Labs
Portland, OR 97210
Employment Type


 Essential Wholesale Customer Service Representatives are the primary contact for our customers to place orders, answer customer questions, and resolve any customer issues that may arise.

At Essential, we promote from within, and former Customer Service Representatives can be found working across the company in different roles, including as Account Executives who work with customers to bring exciting new products to market, or formulators who work in the lab to create new and exciting products.
We-re not necessarily seeking beauty industry veterans. Instead, we-re looking for people who want to break into the beauty industry. We are willing to train the right entry-level candidates who possess the following attributes.

This position is essential to the growth and prosperity of the company, and to facilitate that desired outcome.

You are:
- A natural problem solver
- A patient person with a positive outlook
- A clear and direct communicator
- Interested in learning all-things natural and organic beauty business-related, including (but not limited to): marketing, finance, product research, customer relations, writing, social media
- Adaptable.

Our customers will inevitably ask a question you don-t know the answer to or will react in a way you do not anticipate. It will be your job to think on your feet, resolve their issues in a polite manner and ask for help when you need it.


Advise present or prospective customers by telephone, email and live chat. Answer product and service questions, suggesting information about other products and services, ensuring that each customer interaction is successful and of the highest quality. Open customer accounts by developing relationships and recording account information. Maintain customer records by updating account information and filing appropriate records daily. Maintain financial accounts by processing customer adjustments, inventory and sales records, maintains CRM and inputs notes as required. Resolve product or service problems by clarifying the customer-s complaint, determining the cause of the problem and identifying the appropriate solution; expedite the resolution and follow up to ensure customer satisfaction. Help with EWL physical inventory if necessary. Make call outs to customers when directed by the Customer Care Manager or VP Sales/Marketing. These are usually to follow up on a previous order or for marketing purposes. Be willing to provide assistance to the Marketing Team when directed. This could include but not limited to stuffing envelopes, cleaning up after the filming of videos and research.


Excellent communication skills, both verbal and written. Computer competency with the ability to use CRM software, Word, Excel, Outlook, and ecommerce software as required Good math skills with the ability to add, subtract, multiply, divide, compute rates, ratios and percentages, and convert units of measurement. Ability to coordinate multiple projects simultaneously and liaise effectively between all stakeholders. Good negotiating and problem solving skills. Physical Requirements: Typical office environment including sitting at a desk working on a computer for long periods of time. There are occasional visits to the manufacturing section with its odors, noise, chemicals, etc.

If you are interested in this exciting opportunity, please follow these steps to apply now:

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