Level II+ Technician Share:

Syscon Inc.	Hinsdale, IL 60521
Compensation	$40,000.00 - $55,000.00 Annually
Benefits	Medical, Dental, Vision, Life Insurance, Retirement Savings
Employment Type	Full-Time

Description

The Level II+ Technician is a member of our Network team providing IT customer service for our contractor and non-profit clients. This includes onsite user support, computer maintenance, and systems monitoring, as well as remote support to clients in our hosted environments. The Network team meets weekly to brainstorm, share knowledge, provide encouragement, and stay on top of our industry.

Responsibilities

May include...

Great customer support
Opening up the Help Desk at client sites, accepting requests from staff via phone, email, and in person
Troubleshooting user issues, setting up new users, troubleshooting access, remote printing, and similar
Checking the NOC alerts for all equipment under management
Checking the backup portal for failures or alerts, troubleshoot or escalate
Following and updating maintenance checklists
Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
Updating our IT coordinator regarding assigned tickets and projects
Monitoring the Hardware request mailbox and preparing quotes as requested
Review weekly anti-virus scan results and troubleshoot/follow up with clients as needed
Honoring client confidentiality and guarding their data and access
Following the schedule to meet our promises to our clients

Qualifications

Great problem solving skills
Small details are Huge, so accuracy is a must
Good phone skills
Experience installing and troubleshooting Windows 7, 10
Experience supporting users with day-to-day tasks in Outlook, browsers, network printers, and similar
Experience supporting and troubleshooting Exchange
Good math skills
Experience researching hardware solutions, ensuring compatibility and meeting software specs
Experience supporting and troubleshooting Office Standard

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