Store Manager Share:

Red Leaf Coffee
Compensation
Benefits
Employment Type

Kelso, WA 98626
$45,000.00 - $55,000.00 Annually
Medical, Retirement Savings
Full-Time

Description

Red Leaf Coffee is a locally owned and fast-paced coffee drive-thru with an emphasis on gluten-free and low-carb options. Started in 2008 with 1 espresso stand in Woodland, WA the business has grown in popularity to multiple stores in 4 cities due to loyal customers, dedicated employees and award-winning coffee. In the first year of operation upon expansion, Red Leaf won the Reader-s Choice Award from the Daily News for the best coffee in the Kelso-Longview area in 2017 (and again in 2019 & 2020).

Store Manager position

We are currently looking for a relationship-focused, action-oriented and driven Store Manager to provide a positive and memorable experience for both our customers and team on a daily basis. A big part of our success is because we deliver over-the-top, friendly and inviting customer-service experience in our stores. The Store Manager often (up to 50% of their time) will also work on the floor as a Barista, so it is important this person lead by example and help others in real-time to overcome customer and store challenges.

The Store Manager will create and maintain an exceptional culture level of service, product and model Red Leaf-s Vision and Values. This position reports to the General Manager and directly manages the Baristas, Barista trainer, Supervisors, and store team.

Responsibilities

Act as a Role Model for outstanding customer service
Provide guidance and leadership for team members
Set the tone by consistently following store systems and standards at all times
Follow all Red Leaf drink recipes and systems, maintaining high quality product standards
Maintain a clean, organized and stocked store
Effective communication amongst all team members
Routinely meet individually to coach and develop team members for success
Pro-active in solving customer concerns and exceeding customer expectations
Hold the team accountable to achieving Operational and Store objectives
Scheduling and Staffing
Hiring and Firing Responsibilities, along with any employee documentation and corrective action
Forecasting and meeting financial objectives (ordering, scheduling and store goals)
Promote and practice safe work habits
Manage and oversee ordering of supplies, coffee and bakery items
Hold employee meetings (monthly team, 1-on-1, etc.) and team-building events

Qualifications

Minimum high school diploma or equivalent
Minimum 6 months of coffee or Barista experience
Strong leadership and communication qualities a must
Previous supervisory experience preferred
Ability to work overtime (if pre-approved), including weekends, evenings and special events as needed
Well-organized and detail-oriented with ability to multi-task
This position will require long periods of standing and use of hands and arms
Must be able to lift up to 30lbs and frequently bend and twist from the waist

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