Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
ResponsibilitiesESSENTIAL DUTIES & RESPONSIBILITES: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and obtaining full registration Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.
QualificationsPractice HIPAA compliance at work and off duty. Excellent interpersonal skills Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, , Scheduling, Excellent interpersonal skills Word Processing , Professionalism, Quality Focus Skill in establishing and maintain effective working relationships with patients and other staff. Ability to notify you supervisor when feeling overwhelmed. Proficiency in MS Office applications( Word, Excel, PowerPoint, and Outlook) Demonstrate initiative to independently identify needs and flexibility to help out where needed.
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