Customer Service Rep Share:

Lovett Inc
Compensation
Benefits
Employment Type
NE Portland 97218
$19.00 - $21.00 Hourly
Medical, Dental, Vision, Life Insurance, Retirement Savings
Full-Time

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Fast pace high call volume dispatch center is looking for the next Customer Service Rep (CSR) to join the team.

Customers that call in needing our service can often times be upset or stressed. They are dealing with plumbing and drain emergencies such as 10 toilets over-flowing in a business unit downtown. Our customers rely on us to handle the situation. CSRs are able to maintain a cool composure in a stressed out situation.  CSRs are the friendliest voices in town, we Delight The Customer!

Our office environement is open and we like to have fun. Check out our website lovettservices.com or visit us on Facebook and see what we are all about. 

Responsibilities

Set the job up to succeed.


Collect information from customers and enter the information accurately into the software.


Be able to listen to a customer and help determine which department of the company they require assistance from.


Be comfortable calling customers and communicating with them the status of their job.

Ensure technicians have all the required information to successfully perform the job.

Qualifications

Must be able to deliver exceptional customer service

Must enjoy being on the phones all day long

Must be able to type and accurately enter names, addresses, and phone numbers

Must be able to speak, read, write/type English

Must be able to work in an open office environment with distractions (again, we like to have fun)!

Benefits:

Working for a cool company

Paid medical insurance for employee * dependents are additional cost to employee

401(k) Company 3% match

80 hours of PTO per year

Six paid holidays

Full time employment 40 hours a week Monday - Friday

Dental, Vision, Aflac offered 



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