Customer Coordinator/Scheduler Share:
Compensation
Benefits
Employment Type
$20.00 - $23.00 Hourly
Medical, Dental, Vision, Retirement Savings
Full-Time
Description
Town
& Country Glass has been faithfully serving the Portland metro area for
over 30 years. Our new location which includes a new 2,000 square foot
show room has caused our business to expand rapidly. We are a
team-oriented business - The atmosphere here is casual yet professional when it
comes to taking care of our customers. We pride ourselves on customer
satisfaction and doing a good job.
Position: Customer Coordinator
We
are currently looking for an organized, practical, and action-oriented Customer
Coordinator/Scheduler to return incoming phone calls and schedule appointments.
This job plays a critical role in the interaction between our customers and
operations team. It is important that the
Customer Coordinator/Scheduler is accurate with notes and details while
communicating information in a time-sensitive manner. Previous experience
working with google products is helpful.
We provide full health insurance benefits, 2 weeks paid time off and paid holidays (including your birthday!)
Responsibilities
- Customer Support:
o Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
o Provide information about services, pricing, and scheduling availability.
o Address customer concerns or issues and escalate to management if necessary.
- Appointment Scheduling:
o Schedule, confirm, and reschedule appointments based on customer needs and technician availability.
o Maintain and update the appointment calendar to ensure efficient allocation of resources.
o Coordinate with service technicians to ensure they are informed of their schedules.
o Send reminders to customers about upcoming appointments and cancellations.
- Database Management:
o Accurately input and update customer information into the company-s CRM system.
o Keep customer records up to date, including contact details and service history.
- Coordination with Other Teams:
o Collaborate with the operations and service teams to ensure smooth delivery of services.
o Work closely with technicians to confirm schedules and service requirements.
- Customer Follow-up:
o Follow up with customers post-service to ensure satisfaction and gather feedback.
o Address any issues or concerns raised after the service has been completed.
- Administrative Support:
o Assist with general administrative tasks as needed to support service operations.
Qualifications
- High school diploma or equivalent (Associate-s or Bachelor-s degree is a plus).
- Previous experience in customer service, appointment scheduling, or administrative roles is preferred.
- Strong communication skills, both verbal and written
- Proficient in Microsoft Office Suite and CRM systems (experience with scheduling software is a plus)
- Excellent organizational skills and the ability to manage multiple tasks simultaneously
- Ability to handle customer inquiries with patience and professionalism
- Detail-oriented and able to maintain accurate records
- Ability to work effectively in a team environment and independently
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