Application Support Engineer (1) Share:
Essential Wholesale & Labs is a leading manufacturer of Natural and Organic stock and custom cosmetic products and is ready to add its next great team member. We are looking for an Application Support Engineer who can help us continue our rapid growth. If you have the ability to support the accounting staff while applying your attention to detail, innovative nature and ability to efficiently complete projects we would like to talk with you! The Application Support Engineer is primarily responsible for development, support, upgrades and enhancements of Microsoft Dynamics GP, Vicinity Manufacturing, Salesforce, Planning Edge, SQL databases, SQL integrations, and reporting. This position also plays an important role in supporting the accounting staff to optimize systems and increase user productivity and company efficiency. You need to be comfortable working collaboratively with users in a team environment and have the ability to lead projects to completion. The ideal candidate will have excellent SQL experience in a manufacturing environment, solid understanding of data flow and visualization, be relentlessly curious, and able to fulfill a wide range of technical roles. Essential Wholesale & Labs uses the eRep talent management system to assist in managing applicants for this position. Please follow the link provided below to apply and make sure to take the Core Values Index (CVI) at the bottom of the job listing If you respond to this email with your resume, your information will be entered into eRep and you will receive a link to take the CVI.
ResponsibilitiesOwn the MS Dynamics GP environment. Utilize expertise to provide recommendations and support to IT and Accounting users. Configure, upgrade, maintain, support and develop of Microsoft Dynamics GP, Dynamics CRM, and SharePoint applications. Troubleshoot issues in GP and related ERP systems. Provide end user support and training for MS Dynamics GP, Dynamics CRM and MS SharePoint and related ERP applications. Develop and maintain an understanding of application dependencies, workflows, integrations, and processes surrounding applications. Maintain and manage SQL server, databases, Reporting Services, and system integrations. Support the accounting team. Provide hands-on help and as backup finance staff as needed Build, test and apply application enhancements and upgrades within VMware test and production environments. Maintain system documentation, logs, and work instructions. Work with vendors on product enhancements and system upgrades to assure system optimization and project completion. Work with GP VAR and other vendors to drive stability and efficiency. Work with team leaders to evaluate business processes and ensure best practices are being followed within Dynamics GP ERP System and that workflows are running efficiently. Assist team leaders in documenting current workflows and processes. Develop custom reports utilizing a variety of reporting tools, including Crystal Reports, Excel, Management Reporter, Analysis Cube and SmartList Builder. Conduct training as needed at all levels of the organization to ensure workflows and processes are being followed. Troubleshoot problems within ERP environment as they arise, and document resolution steps.
QualificationsDemonstrated experience with Microsoft Dynamics GP in a multi-user environment, including running in-house Accounting (GL/Inventory/AP/AR/Purchasing/Fixed Assets) 3+ years of experience working with Dynamics GP, with at least 1 year experience with GP 2013 or higher. Dynamics GP certification preferred. Experience working in a process manufacturing company or industry. Experience supporting CRM, preferably Microsoft Dynamics (online version.) Excellent project management and collaborative workgroup skills. Ability to train users and host department training on systems and applications. Experience conducting solo and multi-user training sessions. Strong communication skills and the ability to tailor discussions to other team members based on their level of technical expertise. Knowledge and understanding of virtual server technology. Ability to work independently in a fast-paced dynamic environment. Strong interpersonal, documentation and communication skills. Ability to define, create and complete project deliverables with minimal guidance. Experience with integration of GP with other 3rd party applications. Self-motivated individual contributor and team player with the ability to multi-task, prioritize and communicate progress in a fast-paced environment. Technical Skills ERP: Dynamics GP 2013+, Databases: MS SQL Server 2008+, MS Access Reporting: SQL Server Reporting Services (SSRS), Management Reporter, Smart List Builder, Crystal Reports, MS Excel, SQL Queries and Scripting Data Integrations: e-Bridge, MS Dynamics Integration Manager 3rd Party ISVs: Vicinity 4+, Rockysoft, SalesPad, Bigcommerce
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