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Allegro Credit is a financial technology company focusing on creating simple payment options to help retailers grow their businesses. The company is well established in the finance space and has operated for over 150 years. Its leadership is well experienced and thoughtful about balancing employee experience with company performance.
Allegro is looking for a customer service representative to join our merchant support team. This role is responsible for creating an outstanding merchant experience by phone and computer. The ideal candidate learns quickly, communicates clearly, works efficiently and understands technology.
- Responds to customer requests, questions, concerns, and complaints in a timely, respectful, caring and competent manner
- Answers telephone calls promptly and minimizes delays that may lead to abandoned calls
- Utilize screen share technology to provide product training to merchants that require it
- Submit technical support tickets via JIRA for the technical support team to review
- Configure merchant accounts and product options to ensure correct account configuration
- Takes excellent notes updating the company-s system and Salesforce
- Support the sales team with requested administrative tasks
- Friendly attitude
- Strong communication skills
- Highly organized
- Ability to problem solve
- Capable of quickly learning new software
- Familiar with MS Office
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