Customer Care Representative Share:

Essential Wholesale & Labs
Portland 97210
Employment Type
We are looking for full and part-time team members!

Do you love helping people? Want to be part of the exciting natural skin care movement?  Come join us in NW Portland!  Essential Wholesale Customer Service Representatives are the face of our company and help our customers place orders, learn about our products and ingredients,  and resolve any customer issues that may arise. 

Essential Wholesale & Labs is a fast-growing and progressive manufacturer and distributor of natural and organic skincare. If you like essential oils, natural ingredients, and if you care about what you put on your skin, then we're the place for you! You'll be a valuable member of one of the most innovative companies in the expanding natural and organic personal care products industry, We live and breathe sustainability -- including one of the largest solar power arrays in Portland!. Our employees enjoy an environment that allows individuals to grow professionally as part of a team that is committed to constant improvement in both products and processes. We are a great place to work and offer a solid package of benefits. 

Please apply by going to this link:

This position is essential to the growth and prosperity of the company, and to facilitate that desired outcome, duties include the following:


  • Chat with customers by telephone, email and live chat. 
  • Answer product and service questions, suggesting information about other products and services, ensuring that each customer interaction is successful and of the highest quality. 
  • Open customer accounts by developing relationships and recording account information. 
  • Maintain customer records by updating account information and filing appropriate records daily. 
  • Maintain financial accounts by processing customer adjustments, inventory and sales records, maintains CRM and inputs notes as required. 
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem and identifying the appropriate solution; expedite the resolution and follow up to ensure customer satisfaction. 
  • Help with EWL physical inventory if necessary.
  • Make call outs to customers when directed by the Customer Service Supervisor, Sales Manager, and General Manager. These are usually to follow up on a previous order or for marketing purposes. 
  • Be willing to provide assistance to the Marketing Team when directed.  


  • Excellent communication skills, both verbal and written. 
  • Computer competency with the ability to use CRM software, Word, Excel, Outlook, and ecommerce software as required 
  • Good math skills with the ability to add, subtract, multiply, divide, compute rates, ratios and percentages, and convert units of measurement. 
  • Ability to coordinate multiple projects simultaneously and liaise effectively between all stakeholders. 
  • Good negotiating and problem solving skills. 

Physical Requirements: Typical office environment including sitting at a desk working on a computer for long periods of time. There are occasional visits to the manufacturing section with its odors, noise, chemicals, etc. 

 To APPLY, please go to and post your resume, cover letter, and take a brief assessment called the "CVI."

If you are interested in this exciting opportunity, please follow these steps to apply now:

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