• How do I retrieve my password if I forget it?

    Enter your log-in email in the box provided and click the link "forgot password" link.  A temporary password will be sent to your email on record.

  • What if I forget which email I used to create my account?

    Due to privacy issues we are unable to give out information associated with accounts.  You will have to create a new user profile.

  • What is your refund policy?

    At eRep we pride ourselves on delivering great service to our customers.  We offer a 30-day money-back no questions asked guarantee.  Either call the contact number or send us an email and we will follow-up with you to get your performance account fee refunded. 

  • What do I receive by upgrading to the performance level?

    The labor market today is highly competitive and anything an applicant can do to boost their exposure is important.  The Performance level prepares your profile for potential employers by conducting some of required screenings that employers normally conduct.  eRep takes the time to review your profile, conduct a background check, contact references, review educational credentials and ensuring that your past work is verified.  This greatly increases your marketability among emplyers who are looking for top notch applicants like yourself.  Head over to your account and upgrade to Performance to increase your chances at landing a great career!

  • Is the Performance fee one-time or annual?

    The Performance fee is a one-time fee that prepares your profile for increased exposure.  Once completed your profile will retain its verification for the remainder of your career.  Just think about not having to have your education verified everytime you apply for a new role.  There is a small update fee of $24.95 when moving to a new company to cover an updated background check and updated reference checking.

  • If I pass the pre-test but don't want to be pre-screened can I still join eRep.com?

    Yes, you will still be able to build a profile, but it will not be in our pre-qualified applicant section which increases time to hire and may lead to lower or fewer offers.

  • Why do applicants pay a fee?

    eRep.com wants to assist the applicant in finding the right position for them.  After the applicant has passed the pre-test we will assist the applicant in building a full profile for display to the potential hiring firm.  This includes background checks, education verification and other information that may be required for the position being applied for.  The applicant fee pays for the pre-screening process, which significantly reduces the time-to-hire.